FAQ

Appointments

  • How do I make an appointment to see the Doctor or Nurse ?

To book an appointment, you can Click here to request a call back, or you can give us a call on 021 4303366.

  • What do I do if I cannot make my appointment?

It is the responsibility of all patients to keep the appointments they have booked and to arrive on time for their appointment. In the event that you no longer need your appointment please inform the surgery as soon as possible so we can offer the appointment to another patient.

  • Can I get an appointment on the same day?

Ideally we would ask you to give at least 24 hours notice for an appointment, however there are times when you may need more urgent care.  If you believe that you or a child needs attention urgently, please call us on 021 4303366 and the Doctor will consider the most appropriate action.

  • How long are appointments?

Each appointment slot with the Doctor or Nurse is 15 minutes and we try to keep within the time in order to avoid delays for patients.   If you feel you have a complex issue to discuss with the Doctor, it would be preferable to book two slots.

  • What are your surgery hours?

We take appointments  Monday, Tuesday, Thursday, 9:30-12:30pm and 2:30pm – 4:30pm; Wednesday and Friday 9:30am – 12:30pm. For urgent care we operate an out of hours service with Southdoc from 6pm – 8am weekdays and 24hour service at weekends.

  • Can I get a telephone consultation with the Doctor?

We offer telephone consultations to patients, if appropriate.  If you would like to book a telephone consultation, click here.

Blood Tests

  • How to I get the results of my blood test?

When taking your blood, the Nurse will advise the patient when the results of your blood test are likely to be back.  It is the responsibility of the patient to request results when they are due by calling the surgery on Monday, Tuesday and Thursday between 2:30pm and 3:30pm.   Please note, under data regulations we are only permitted to give results directly to the patient unless they have given informed consent or they are under 16 years old.

New Patients

  • Does the practice accept new patients?

We welcome new patients when we have the capacity to care for our patients effectively.  Therefore, from time to time, we may reluctantly close our books to new patients.  If you are interested in joining the practice, please complete the form here

  • How do I register as a new patient?

To register as a new patient, complete the application form here 

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